Next came the security questions about the Bank card. There are people who wont ever use apps no matter how much a Bank wants them to.
So we decided to put the phone on speaker and set off down the winding techno path of setting up online banking over the phone as my friend only has a flip phone not a smart phone and many of his age are in the same boat. That was only just to get the process started. We then swapped the phone over (again he's 80 and I am 40-ish) so Bank guy could verify that my friend was who he said he was buy asking name, DOB, Address, Phone etc. The guy (who I will refer to Bank Guy) coped quickly that my friend would need to setup internet banking which he really doesn't need and will never use to use his card. I explain that I was helping my friend with a credit card issue and explained about the Passport Application payment problem. I bet he wished he hadn't as throughout the next 30 mins what unfolded with a mixture of complications, security checks, more security checks, proof of identity, phone recording, statement checking et al with some hilarity thrown in for good measure. A nice lad called Darragh with the patience of a saint answered the call at 4:00pm on a Friday. Got talking to someone within about 2 mins and gave us hope we could make progress equally as quick. We then had to ring his bank (one of the big 4) to see if we could get help. But when we did we got a huge "Computer Says No" message. In lay mans terms "pick a phone number so we can send you a txt". But duplicated ? I worked out that the screen was asking us which verified contact we want to send an SCA authorisation to. After some head scratching we figure out they were phone numbers and one was mobile and the other home. Then the dreaded #SCA appeared with a message showing 4 lines of numbers. Most people of his age are still "cash is king "type of folks. Then we got to the part where we put in my friends credit card details which he did himself. As someone involved with UX its clear who ever designed this knows their onions.
We completed the online passport renewal process reasonably smoothly. The following is a tale of experience of #SCA which many older people will have the same. He's in his 80's and I am in my 40's with 25 experience in IT. This beautiful pocket guide to mushrooms is one of the most confusing covers that have ever existed, it can only be assumed that upon finishing the book, David Arora, who has has previous mushroom based publications (that themselves have fully sensible covers) realized on his way to perform with his local philharmonic, trumpet in hand reached out into the forrest and ripped up some mushrooms taking careful care not to get any dirt on his freshly rented tuxedo and snapped a quick pic… sent it off to the publisher and bam, straight onto the cover it went.Īll things considered though, while “all that rain promised” this day was a neat and small guide to local mushrooms, there is a lot of love to this practical guide.I was helping a friend yesterday to renew their passport.
#A twisted tale italiano how to#
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